01 / Direct Channels

Direct channels with our team.

Whether you are troubleshooting a tricky HMAC signature, requesting enterprise quotas, or reporting a vulnerability, we answer directly.

Technical Assistance01

General Support & Integration Help

Assistance with SDKs, CLI local tunneling, HMAC signature verification, and custom routing configurations.

Commercial & Sales02

Enterprise & Sovereign Deployments

High-throughput volume quotas, dedicated Slack/Discord channels, custom SLAs, and Dokploy self-hosted licensing.

Finance & Invoicing03

Billing & Account Services

VAT invoices, payment queries, subscription adjustments, and enterprise purchase orders.

Responsible Disclosure04

Security Vulnerability Reports

Cryptographic bugs, authentication anomalies, or infrastructure disclosures. Prioritized 24-hour response.

02 / Service Level Targets
Developer Tier

Within 3 business days

Standard queue

Team Tier

Within 24 hours

Priority queue

Enterprise Tier

Within 4 hours

Dedicated Slack bridge

Security Reports

Within 24 hours

Direct engineering escalation